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Quality for Operations and Project Managers
    • 1.1 Introducing Quality and Basic Definitions
    • 1.2 Importance of Quality in Projects and Operations
    • 1.3 Evolution of Quality and Quality Management
    • 1.4 Review of Basic Statistic Parameters
    • 1.5 Normal Distribution, z-value, and Service Level
    • 1.6 Statistical Sampling based on Hypothesis Testing
    • 1.7 Concept of Total Quality Management
    • 1.8 Quiz Section 1
    • 2.1 Quality Issues and Effects on Costs
    • 2.2 Cost of Conformance and non-Conformance
    • 2.3 Quality Gurus and their Achievements
    • 2.4 Quality Awards and Certifications
    • 2.5 Quiz Section 2
    • 3.1 The Seven Basic Tools of Quality Management
    • 3.2 Applications of the Seven Quality Tools
    • 3.3 The Taguchi Quality Loss Function and Application
    • 3.4 Manual versus Process-wise Production. Tolerances
    • 3.5 Process Capability Ratio and Index
    • 3.5 Common and Assignable Causes of Variation
    • 3.6 Quiz Section 3
    • 4.1 Sampling and Control Charts
    • 4.2 Type I and Type II Errors
    • 4.3 Different Types of Statistical Process Control
    • 4.4 Control Charts for Continuous Data or Variables
    • 4.5 Control Charts for Discrete Data
    • 4.6 Process Evaluation using Control Charts
    • 4.7 Control Chart, UCL and LCL with 𝜇 and 𝜎 known
    • 4.8 Control Chart, UCL and LCL with 𝜇 and 𝜎 known. Exercise
    • 4.9 Control Chart, UCL and LCL with 𝜇 and 𝜎 unknown
    • 4.10 Control Chart, UCL and LCL with 𝜇 and 𝜎 unknown. Exercise
    • 4.11 Quiz Section 4