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Course Introduction
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Introducing the Trainer: Ir. Luc De Ceuster, PMP
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Recommendations
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Closing Introduction
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Section 1 - Introduction to Quality
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1.1 Introducing Quality and Basic Definitions
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1.2 Importance of Quality in Projects and Operations
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1.3 Evolution of Quality and Quality Management
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1.4 Review of Basic Statistic Parameters
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1.5 Normal Distribution, z-value, and Service Level
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1.6 Statistical Sampling based on Hypothesis Testing
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1.7 Concept of Total Quality Management
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Section 2 - Quality and Cost
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2.1 Quality Issues and Effects on Costs
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2.2 Cost of Conformance and non-Conformance
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2.3 Quality Gurus and their Achievements
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2.4 Quality Awards and Certifications
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Section 3 - Quality Tools
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3.1 - The Seven Basic Tools of Quality Management
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3.2 - Applications of the Seven Quality Tools
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3.3 - The Taguchi Quality Loss Function and Application
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3.4 - Manual versus Process-wise Production. Tolerances
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3.5 - Process Capability Ratio and Index
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3.5 - Common and Assignable Causes of Variation
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Section 4 - Statistical Process Control
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4.1- Sampling and Control Charts
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4.2 - Type I and Type II Errors
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4.3 - Different Types of Statistical Process Control
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4.4 - Control Charts for Continuous Data or Variables
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4.5 - Control Charts for Discrete Data
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4.6 - Process Evaluation using Control Charts
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4.7 - Control Chart, UCL and LCL with 𝜇 and 𝜎 known
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4.8 - Control Chart, UCL and LCL with 𝜇 and 𝜎 known. Exercise
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4.9 - Control Chart, UCL and LCL with 𝜇 and 𝜎 unknown
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428 - Control Chart, UCL and LCL with 𝜇 and 𝜎 unknown. Exercise
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