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Quality for Operations and Project Managers

Quality for Operations and Project Managers

Quality is a critical factor in achieving operational excellence, customer satisfaction, and competitive advantage. This course equips project managers, operations managers, and quality professionals with the essential principles, tools, and techniques of quality management and Statistical Process Control (SPC).

Participants will explore the foundations of quality, the contributions of leading quality pioneers, and the role of quality in modern organizations. The course also reviews key statistical concepts, including measures of central tendency, variability, normal distributions, sampling, hypothesis testing, and the Seven Basic Quality Tools.

In addition, participants will learn how to evaluate process performance using process capability analysis (Cp and Cpk) and apply SPC techniques to monitor, control, and improve process quality through the effective use of control charts.

By the end of the course, participants will be able to make data-driven quality decisions and contribute to continuous improvement initiatives within their organizations.

$ 189.99
189.99 USD $ 189.99
$ 3,749.00
Responsible Luc De Ceuster
Last Update 06/22/2026
Completion Time 8 hours 24 minutes
Members 1
Intermediate Project Management
  • Course Introduction (empty)
    4Lessons · 14 min
  • Section 1 - Introduction to Quality (empty)
    8Lessons · 2 hr 29 min
    • 1.1 Introducing Quality and Basic Definitions
    • 1.2 Importance of Quality in Projects and Operations
    • 1.3 Evolution of Quality and Quality Management
    • 1.4 Review of Basic Statistic Parameters
    • 1.5 Normal Distribution, z-value, and Service Level
    • 1.6 Statistical Sampling based on Hypothesis Testing
    • 1.7 Concept of Total Quality Management
    • 1.8 Quiz Section 1
  • Section 2 - Quality and Cost (empty)
    5Lessons · 1 hr 40 min
    • 2.1 Quality Issues and Effects on Costs
    • 2.2 Cost of Conformance and non-Conformance
    • 2.3 Quality Gurus and their Achievements
    • 2.4 Quality Awards and Certifications
    • 2.5 Quiz Section 2
  • Section 3 - Quality Tools (empty)
    7Lessons · 1 hr 57 min
    • 3.1 The Seven Basic Tools of Quality Management
    • 3.2 Applications of the Seven Quality Tools
    • 3.3 The Taguchi Quality Loss Function and Application
    • 3.4 Manual versus Process-wise Production. Tolerances
    • 3.5 Process Capability Ratio and Index
    • 3.5 Common and Assignable Causes of Variation
    • 3.6 Quiz Section 3
  • Section 4 - Statistical Process Control (empty)
    11Lessons · 2 hr 4 min
    • 4.1 Sampling and Control Charts
    • 4.2 Type I and Type II Errors
    • 4.3 Different Types of Statistical Process Control
    • 4.4 Control Charts for Continuous Data or Variables
    • 4.5 Control Charts for Discrete Data
    • 4.6 Process Evaluation using Control Charts
    • 4.7 Control Chart, UCL and LCL with 𝜇 and 𝜎 known
    • 4.8 Control Chart, UCL and LCL with 𝜇 and 𝜎 known. Exercise
    • 4.9 Control Chart, UCL and LCL with 𝜇 and 𝜎 unknown
    • 4.10 Control Chart, UCL and LCL with 𝜇 and 𝜎 unknown. Exercise
    • 4.11 Quiz Section 4